Privacy Policy

Last Updated: 06 August 2025

We value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

When you use our website, we may collect the following types of information:

  • Personal details: Name, email address, phone number, billing and shipping address.
  • Order information: Items purchased, payment details (processed securely via our payment gateway; we never store full card numbers).
  • Account details: If you create an account, your login credentials are stored securely.
  • Technical data: IP address, browser type, device information, and pages visited, collected via cookies and similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your purchases, enquiries, or promotions.
  • Improve our website, products, and customer service.
  • Comply with legal and regulatory requirements.

3. How We Protect Your Information

All data is encrypted via SSL (Secure Socket Layer) technology.

Payments are processed using PCI-compliant payment gateways (e.g., PayPal, Stripe), and we never store your credit card details.

Access to personal data is restricted to authorised staff only.

We regularly update our WordPress and WooCommerce security to protect against breaches.

4. Cookies and Tracking Technologies

We use cookies to:

  • Keep track of your cart and orders.
  • Remember your preferences.
  • Analyse site performance and improve user experience.

You can disable cookies in your browser settings, though some features may not function as intended.

5. Sharing Your Information

We do not sell or rent your personal information. We only share data with trusted third parties when necessary to:

  • Process payments.
  • Deliver orders (e.g., courier or postal services).
  • Provide marketing or website services (e.g., email newsletters, analytics).

These third parties are required to protect your information and use it only for the services provided to us.

6. Your Rights

You have the right to:

  • Access and request a copy of the personal information we hold about you.
  • Request corrections or updates to your details.
  • Request deletion of your data (subject to legal obligations).
  • Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

8. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on this page with the updated date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.