Refunds & returns

Last updated 25 September 2026.

This policy explains how to cancel an eligible online order and how we handle faulty, damaged, incorrect or missing goods. It does not limit your rights under the Consumer Rights Act 2022 or other applicable Irish consumer law.

Your right to cancel

For most goods bought online, you may cancel without giving a reason within 14 days of the day you receive the goods. Tell us clearly by email or through our contact page before that period ends. You then have a further 14 days to return the goods.

Some goods are exempt from the statutory cancellation right, including personalised or made-to-order goods and certain sealed goods where a hygiene exception applies. We will explain any applicable exception before purchase.

Returning an eligible order

Contact us before sending anything back so we can provide the correct return address and instructions. Unless the goods are faulty, damaged, incorrect or not as described, you are responsible for the direct cost of return. Please take reasonable care of the goods; a deduction may apply for handling beyond what is necessary to establish their nature, characteristics and functioning.

Refunds

We will reimburse eligible payments, including the cost of our least expensive standard delivery option, using the original payment method unless you agree otherwise. We may wait until the goods are returned or you provide evidence that you sent them. No refund fee or handling charge applies.

Faulty, damaged, incorrect or missing goods

Contact us promptly if goods arrive damaged, are faulty, are not as described, are incorrect, have missing parts or do not arrive. We will assess the issue and provide the remedy required by Irish consumer law. These rights are separate from the online cancellation right.

Contact us

Email caseresolution@customersupport.care and include your order number and a short description of the issue. We aim to respond within 24 hours.